resources

information To help assess capacity and inform consent

  • Information about Care and Support Planning Here

  • Information about managing finances Here

  • Information about managing medication Here

  • Information about meeting personal care needs Here

  • Information about the service in relation to living in / receiving it Here

  • Information about taking and using photos Here

  • Information about sharing information with third parties Here

  • Information about having a swab test for Covid-19 Here

example mental capacity assessment templates

  • Generic Mental Capacity Assessment template Here

  • Issue specific - the management of medication Here

  • Issue specific - the sharing of personal information Here

  • Issue specific - having a swab test for Covid-19 Here

example consent forms

  • Consent form - generic template Here

  • Consent form (issue specific) - agreeing to support around medication Here

  • Consent form (issue specific) - agreeing to information being shared with third parties Here

  • Consent form (issue specific) - agreeing to have a swab test for Covid-19 Here

example best interest decision recording forms

  • Best Interest decision recording form - generic template Here

  • Best Interest decision recording form (issue specific) - support around personal care Here

  • Best interest decision recording form (issue specific) - sharing of personal information with third parties Here

  • Best interest decision recording form (issue specific) - having a swab test for Covid-19 Here

example service standards

  • Staff attitudes and behaviour Here

  • Respect and person centred approaches Here

  • Maintaining confidentiality and sharing information Here

sample policies and procedures

  • Ensuring equality, promoting diversity and preventing discrimination Here

  • Upholding people’s human rights Here

  • Whistleblowing - policy, procedure and guidance notes Here

  • Conducting Investigations Here

  • Disciplinary Here

  • Oral Health Here

satisfaction surveys … aligned with Cqc requirements

  • Example satisfaction survey for service users and their families Here

  • Example staff satisfaction survey Here

service leadership

  • Ensuring our service is well led - a workbook Here

  • Assessing my leadership qualities - a self assessment questionnaire Here

  • Assessing my leadership qualities - feedback from staff Here

staff supervision recording templates

  • Individual supervision log Here

  • Log of pertinent conversations Here

Key information for staff to know

  • Key information that staff need to know - a question and answer resource Here

creating training presentations and accompanying resources

  • Creating training presentations and accompanying resources - a guide Here

COVID-19 resources

  • Covid-19 update for staff … template and information Here

  • Covid-19 … questionnaire for staff re. the part they can play Here

  • Risk Assessment / Management Strategy for when Covid-19 is suspected or confirmed in the service Here

  • Covid-19 Health & Safety audit Here

  • Visitors, community meet up and home visits Policy & Procedure Here

  • Letter template re. visits and meet ups for family members Here

  • Easy Read information for clients about seeing their family and friends Here

  • Staff consent form … Covid-19 swab test Here

CQC Frameworks

  • CQC’s PIR questions Here

  • CQC’s Emergency Support Framework questions Here