Final iPad project closure information

In winter 2020, the NHS Transformation Directorate (formerly NHSX) delivered 11,000 iPads to care homes across England that had restricted access to specific technology. This was to support video calls when Covid-19 safety concerns meant care home residents were unable to see family members and friends in person.

On 30 June 2022, centrally funded support for Mobile Device Management software on the iPads ended. Between 1st and 11th July 2022, the iPads were issued with daily commands to reset to factory settings. Data on the iPad will have been deleted and the iPad will behave as if brand new out of the box. Homes who had taken action prior to the 30th of June 2022 had the opportunity to create a new Apple ID and back up their data to the cloud, enabling them to retain photos and documents.

There are still a number of devices that have not accepted the reset command, and for these devices they will no longer operate until action is taken. The ‘Resetting your iPad FAQ’ document explains how the iPads can be placed into recovery mode and reset to factory settings. With the MDM removed from the devices, this can no longer be done remotely, and will need actioning by the care home. The iPad will need to be connected to a computer using the cable provided and a reset completed.

The NHS Transformation Directorate are hosting 2 drop in sessions to offer advice and guidance to care homes on how to reset their iPads. The sessions will be recorded and made available on the Digital Social Care Website after the event.

Drop in details are as follows:

23rd August 2022 2pm – 2.30pm

13th September 2022 2pm – 2.30pm

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