SGC Provider Portal Changes - from December 25

Please see the attached briefing note below in relation to the Provider Portal and changes in processes following the recent commissioning team restructure.  

• Briefing note - provides information on the changes in processes and new contacts for these processes. 

• Initial User Guide Document - updated guidance document for processing invoices in the provider portal aligning with the briefing note. 

• Initial User Guide Document (including charging VAT) - same as the above but for provider where it has been agreed that VAT can be charged also. 

• One-off PO Template - to be used to request for the additional hours above the 10% tolerance in the portal on invoices that hit the suspended to be completed for each individual/invoice. 

These changes will take place from the 01st of December 2025. Please ensure that this information is shared with all relevant colleagues in your organisation.