Message from North Somerset Adult Social Services Quality Monitoring Team – PAMMS / monitoring update

You will be aware that the Quality Monitoring Team have been trialling the PAMMS Quality Assurance system and process for an extended period that started in January 2023.

A review of progress with the PAMMS system has taken place and, following many months of trial, I am writing to inform you that the decision has been made by North Somerset Adult Social Services to cease using PAMMS. This decision has been informed by feedback from providers and staff using the system and also due to some technical and application issues we have experienced, making the system more challenging to use than anticipated.  

To replace the PAMMS system and process, the Quality Monitoring Team have developed a new monitoring framework, process, and RAG rating system. We will be sharing this with you shortly and you will have the opportunity to provide comments and feedback. We will also be trialling the new framework with some providers for a short period before finalising it as an approach for all services with effect from April.

If you are one of the providers that has had a PAMMS assessment with us, we are extremely grateful to you for agreeing to take part in the trial and to receive a PAMMS QA visit and report. Your work, time, and patience with, and feedback about, the system and process has been extremely valuable and very much appreciated.

Any completed assessment reports that have been created using PAMMS will be downloaded from the PAMMS system by the Quality Monitoring Team and kept as part of your monitoring record. Any reviews that are due from previously completed PAMMS assessments will be completed but will not be on PAMMS.

We will have officially withdrawn from PAMMS by 31 March this year, and the new monitoring framework and process will be implemented by 1 April this year for all monitoring visits and assessments.

We look forward to working with you on the new framework in the future. 

If you have any questions or queries, please email the team at QualityMonitoring.AdultServices@n-somerset.gov.uk