PARTNER Services

As an association, Care and Support West knows that professional services available on the high street don't always have a full understanding of the needs of organisations operating in the care sector. For this reason, we have drawn together a range of Commercial Partners who have been specifically selected because of their commitment to the Health & Social Care sector and their expertise in this area.

We have worked closely with these organisations over a number of years and are very pleased to introduce them to our members. It is of course up to members who they choose to use for their various external care related services but we have learnt over time that the organisations we have chosen deliver timely, cost effective and very relevant support to the care sector. It is the case that all care providers need the kind of services our Commercial Partners provide, however as Care and Support West members they will not only benefit from the high quality expertise available they are able to access discounted services from these Commercial Partners.

Our current Commercial Partners are:     

Barclays were the first bank to have a dedicated Healthcare team and your business
can benefit from their financial solutions.

Many of our Relationship Directors have over 20 years’ experience working within the industry

• Products such as You at Work and Pingit, as well as more general healthcare banking services, care home loans and mortgages that can be tailored to your business needs
• our commitment to your sector
• our bespoke Healthcare offering
• innovative solutions for you and your clients

Contact: Neil Chandler

Tel: +44 (0) 7585 960010 

Specialist Health & Social Care Solicitors based in Bristol & North Somerset.

• HR & Employment Law
• CQC Inspections & Enforcement
• Safeguarding & Inquests
• Contracts & Negotiations with Local Authorities
• Fees & Funding
• Mental Capacity & Court of Protection
• Buying & Selling Care Businesses
• Property Development, Leases & Tenancies

Absolute Employment Protection Service: expert employment law advice from care specialists

• Free First Advice
• Free review of Employment Contracts, Policies and Staff Handbooks.
• Free review of Servie User Contracts
• Free Telephone Helpline
• 10% discount on fees

Contact: Brendan Donohue

Tel. +44 (0) 117 929 0333

We offer essential consultancy and support services to ensure your care home is CQC Compliant at ALL times when it comes to 'using surveillance'.

Our expert teams provide everything necessary to develop a long term surveillance strategy for the well-being of your business, its staff, residents and their families - our success is your compliance! 

Contact: Mervyn Hathway

Tel: +44 (0) 1242 650999
Mob: +44 (0) 7796 560001

Christie + Co are the leading advisors in the sale, acquisition and valuation of all categories of healthcare businesses.

Offers on application.

Contact: Rob Kinsman MRICS

Tel: +44 (0) 117 946 8505

Health & Safety Employment Law services

An outline of our services: As specialists in the care sector for over 20 years, Citation are the experts in Health & Safety, HR & Employment Law and CQC Compliance support for care providers in the UK.

Care & Support West members are eligible for preferential rates on the cost of Citation’s Health & Safety, HR & Employment Law and CQC Compliance support services.

Contact: Rosie Figgess

Tel: +44 (0) 345 844 1111

Specialist VAT consultant to healthcare operators.

Your Opportunity to Reclaim VAT

A High Court decision following the Kingscrest case means that if you were operating a care home service during the period from 1st January 1993 until 21st March 2002, and that you were receiving funding from the local Authority for your residents, you can recover the VAT you paid (...and shouldn't have) on the running costs of your home(s).

In many cases that is a considerable sum, in fact around £3000 per bed based on our previous cases.

Contact: Clare Newboult

Tel: +44 (0) 844 5930211
Mob: +44 (0) 7905 506909

LifeWorks enables all employees in any organization to Feel Loved. We know that people operate better when engaged. The way to get engaged employees is to make them feel loved – by looking after their wellbeing. LifeWorks helps to deliver this with an Employee Assistance Programme, recognition and wellbeing all in one beautifully crafted company application.

Contact: James Tate

Tel: +44 Tel: +44 (0) 203 567 5900

Towergate, has specialised in offering care-related insurance for the last
30 years, and provides an exclusive, care-specific insurance and advice package


Contact: John Whittlestone

Tel: +44 (0) 7876 198258


Nurseline is a mental health nursing agency like no other. We’re a family and we make it personal, by matching our highly-experienced pool of clinicians with the exact needs of our clients and service users, often at a moment’s notice. We’re a community of dedicated and passionate individuals who are driven to make a difference using our expert knowledge and commitment. We all have the same goal in mind: to deliver safe, quality care for those most in need.

We’re dedicated to our staff, clients and service users’ wellbeing by personalising care and our values focus on family, honesty and quality. Our work doesn’t just affect us, our actions extend to everybody we’re involved with – from clinicians through to patients, we’re committed to providing an outstanding service that people can rely on and trust.

Whether you’re a large mental health organisation, an independent care home or perhaps a general hospital, we specialise in mental health, learning disabilities and dementia care and can provide experienced and driven clinicians to help your service and patients receive the utmost support they deserve.

Contact: Shannon Kovacs

Tel: 0845 894 2264