Transfer from Carelink to Medequip Connect
FAO: North Somerset Providers
From 1 October 2025 North Somerset Council’s monitored alarm service will be provided by Medequip Connect, as the contract with Carelink is ending.
Medequip Connect currently deliver a monitored alarm services in Wiltshire, Suffolk, Rotherham, Derbyshire, the Wirral, and Shropshire. The local team, who many of you will be familiar with, will take over installing the alarm units and continue to deliver and install our TEC.
Existing customers should not experience any changes with their service during this time or moving forward. The service will still be provided 24/7 and our emergency response service, Response24 will still be available to respond.
There will be no changes to the cost of the service and North Somerset Council will continue to collect all charges.
Carelink are now not taking on any new customers, however, they are keeping a list to pass over to Medequip Connect. Referrals for new customers are to be made directly to Medequip Connect from 1 October 2025.
Referral telephone number: 01934 412063
Email: connect.northsomerset@medequip-uk.com
They will be working with Medequip to ensure we are ready for the digital switchover. All analogue alarm units will be replaced with the Access Hub digital unit over the next 12/18 months.
Traditionally, monitored alarm services primarily respond to incidents after they occur. However, the future of Technology Enabled Care (TEC) is evolving to become more proactive through digital advancements. These innovations will enable the monitoring of a broader range of daily living activities, providing vital insights into individual routines and health. This data can be shared seamlessly with family members, health and social care practitioners, and care providers to allow for early interventions and preventive support, ensuring well-being and independent living.
North Somerset are looking forward to working with Medequip Connect to embrace cutting-edge technological developments. TEC is a pivotal aspect of preventive care, and they are actively working to shape innovative services that meet the needs of the community.