Launching a new operations structure in Bristol Adult Social Care

 

An important update about the next phase of the transformation journey in Bristol Adult Social Care

From Monday 29 September, we will begin implementing our new Target Operating Model (TOM), a significant step forward in our efforts to improve outcomes for the people we support, strengthen our partnerships, and ensure our services are sustainable.

What is changing?

The new operations structure has been shaped through 18 months of extensive engagement with colleagues and reflects our shared ambition to deliver high-quality, person-centred care. It also supports more effective collaboration between commissioning and operational teams.

As part of this change:

  • Our ‘front-door’ service has evolved into a multi-disciplinary team based at City Hall, now called the Advice, Information and Assessment Service.

  • Contact details remain the same - the online portal and Care Direct number: 0117 922 2700 are unchanged.

  • We are also aligning our processes with the new structure. This begins with safeguarding and first point of contact processes, followed by reviews of our community and specialist teams.

  • Finally, I’d like to introduce our Heads of Service and Service Managers in the new operational structure:

1. In-House Provider Services

Senior Operational Manager: Sarah Stone, sarah.stone@bristol.gov.uk

  • Reablement

  • Bristol Community Links

  • Shared Lives

  • Redfield Lodge

  • Community Meals

2. Locality and Community Services

Head of Service: Emma Goodall (Interim) Emma.Goodall@bristol.gov.uk / Jamie Mahood (Substantive) James.Mahood@bristol.gov.uk

Service Managers: Amy Towson, Mike Curry and Ujjwal Banga (shared)

  • Learning Disabilities and Autism Strategic Lead

  • North and West, Inner City and East (ICE), and South Community Teams

  • Homeless Intervention Service

  • Locality Partnerships 

3. Front Door and Safeguarding

Head of Service: Claudine Mignott, claudine.mignott@bristol.gov.uk

Service Managers: Nick Stephenson, Alex Carbines

  • Strategic Lead for Mental Health

  • Advice, Information and Assessment Service

  • Safeguarding Operations (MASH)

  • Approved Mental Health Professional (AMHP)

  • Deprivation of Liberty Safeguards (DoLS)

4. Hospital and Specialist Services

Head of Service: Laura Saint, Laura.Saint@bristol.gov.uk

Service Managers: Becky Willmott, Helen Couch

  • Hospital and Mental Health Hospital Discharge

  • Continuing Health Care team (CHC)

  • Young Adults Transitions Service (YATS)

  • Sensory Impairment

5. Workforce and Strategic Safeguarding

Head of Service and Principal Social Worker: Maria Hamood, Maria.Hamood@bristol.gov.uk

Principal Occupational Therapist: Vacant

  • Strategic lead for Carers

  • Recruitment

  • Workforce Development

  • Strategic Safeguarding

A shared effort

This transformation is about more than a new operations structure. It’s about culture, collaboration, and clarity; making it easier for teams to work together, for people to navigate our services, and for us to deliver on our commitments. 

Please feel free to share this message with your colleagues to ensure everyone is informed and supported.

If you have any questions or feedback, or would like to discuss the TOM work further, please contact either the Transformation Team at: ASC.Information@bristol.gov.uk or contact me directly.

Best wishes

Hugh Evans

Executive Director: Adults and Communities

Bristol City Council

 
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