Local Support Organisations Briefing #172
General Updates
Sharing stories safely: how to protect privacy in social care communications
In adult social care, stories matter. Whether it’s a photo of a birthday celebration, a staff shout-out on social media, or a heartfelt success story in a newsletter, these moments help us build trust, show the human side of care, and attract new staff. But behind every post or picture is a real person — with a right to privacy and dignity.
That’s why Caldicott Guardians, managers, and communications leads all have a vital role in making sure we get this right. With the right processes, we can share stories ethically and lawfully — and avoid causing upset or breaking the rules.
We explored this issue at one of our recent Caldicott Guardian Network Meetings
We’re #CelebratingSocialCare with Skills for Care this April!
This April, we at Digital Care Hub are proud to join Skills for Care in #CelebratingSocialCare by highlighting the role of innovation in technology across the care sector.
Exploring the Best Technology for Care Workers webinar on Thursday 12th June 2025
In this joint webinar with the Care Workers Charity, we’ll be exploring the role of technology in care work, focusing on identifying the most effective tools for different situations. The discussion will feature insights from frontline care workers, as well as contributions from Think Local, Act Personal (TLAP). Key topics will include how technology can enhance care delivery, improve communication, and streamline daily tasks in the care sector. Attendees will gain valuable perspectives on the latest technological advancements and practical solutions for care workers.
Upcoming Webinars
Completing the Data Security and Protection Toolkit for the first time
Tuesday 15th April, 3:00pm | See webinar
Review and Republish Data Security and Protection Toolkit for Social Care
Tuesday 29th April, 3:00pm | See webinar
Safeguarding Patient Data: Cybersecurity and Data Protection in Healthcare
Tuesday 6th May, 2pm | See webinar
Bite-Sized NHSMail: Essential Tips for Social Care Providers
Wednesday 14th May, 12:30pm| See webinar
Interactive Workshop: Securing Your Email Systems for Social Care Providers
Thursday 15th May, 11:00am | See webinar
Interactive Workshop: Responding to Phishing Attacks and Scams
Friday 16th May, 2:00pm | See webinar
DSPT 2024-2025 for NHS Trusts, Integrated care boards, Commissioning support units and Arm’s length bodies
Tuesday 20th May, 12:30pm | See webinar
Comms Update
Reducing Falls and Improving Resident Wellbeing with Ally Cares
Addressing a Growing Concern
When Kingsbury Court, a care home managed by Maria Mallaband Care Group (MMCG), found itself flagged by the NHS for high fall rates, something needed to be done. Care Manager, Jay Trondillo, who joined the service in 2022, found himself stepping into a home undergoing significant changes. Reducing falls was already a priority, but with residents getting older and more vulnerable, finding a new approach became even more pressing.