Cyber Attacks in Social Care: a case of ‘When’ Not ‘If’

Read, David Glover, joint CEO of Caremark Limited compelling presentation about Caremark’s experience of a cyber-attack, and his advice and guidance to care services on how to reduce the risk and impact of a cyber-attack.

Caremark were founded in 2005 and have 140 franchised offices, supporting a total of 8,000 clients each week – making them one of the largest homecare providers in the UK.

As part of their model, Caremark franchisees could pick from one of two different staff rostering systems. In August last year, one of their chosen supplier’s systems suffered a cyber attack which led to the system shutting down without any prior warning.

This had a substantial impact on the business, as David explains:

“It impacted around 50% of our network and approximately £8 million per month of turnover as unfortunately backups were not in place. One of our largest offices affected has around 30,000 care calls each week so this was an extremely difficult situation for us.”

It quickly became apparent to Caremark that restoration of the software wasn’t going to be imminent. The supplier initially informed Caremark that the outage would last 3-4 weeks although subsequently this went on for months.

Read the full article: Cyber attacks in social care: a case of 'when' not 'if' - Digital Care Hub

The Data Security Protection Toolkit has been designed to help keep your business from these attacks. If you haven’t already completed the Toolkit, we strongly recommend you do so.

Contact  Karen.holley@careandsupportwest.com  for guidance and support.