Have Your Say on Capacity Trackers - Survey & Latest Updates

 

Improving Capacity Trackers for providers

The DHSC are surveying ”…providers to get the most out of Capacity Tracker and are looking at:

Ways to share your information back to you in a way that helps you, your service, and the people you care forHow you might want to monitor your service using Capacity Tracker information

There will be workshops later this month to understand what our first steps should be.

Before the workshops take place, we would like providers to complete a survey so that we have an idea about the information that matters most to you.”

Please click here to complete the short survey it will only take a few minutes.

FAQs

Please use this link to see a new section in the Resource Centre, which shows the questions you have been asking about updating Capacity Tracker along with a response – this also covers the new workforce and packages of care sections.

DHSC Mandated Data

October Compliance Window 

Care Homes (by numbers)   

Care Homes (by %)

Home Care Providers (by numbers)

Home Care Providers (by %)

Key Trends

  • Care Home & Home Care engagement rates have increased in October regionally/nationally compared to September

  • Midlands

  • 3rd best performing region in the country in terms of Care Home compliance – fantastic achievement – testament to all your hard work/support 😊

  • best performing region in the country in terms of Home Care compliance – fantastic achievement – testament to all your hard work/support 😊

  • Clear pattern emerging: update frequency peaks during mandate window, drops off in between

  • Home Care engagement rates consistently lower than Care Home rates.







Weekly Capacity Tracker Updates Below:

New Compliance Report "Update Monthly Status Adult Social Care Collection"

 Due to go live 26th October 2022 (subject to final testing) – see attached for further info.

_____________________________________________________________________________________________________________________________

 Lists

Recently, I have shared a list of non-compliant providers for August/Sept/Oct compliance windows with all LA colleagues. If ICB members require a copy – please email me directly.

 

RECOMMENDED ACTIONS

  • If providers need to be removed from the Tracker (e.g. now decommissioned) – please contact our Support Centre to action (Mon-Fri 9am-5pm, T: 0191 691 3729, E: necsu.capacitytracker@nhs.net)

  • Please review User Counts with 0 or 1. We highly recommend that there are 2 or more users registered per location to ensure there is sufficient cover/consistent engagement.

  • Please contact non-compliant providers to identify the stumbling blocks? N.B. Non-compliance enforcement fines will be issued from November 2022.

  • Password/Access issues? They can contact the Support Centre directly.

  • Need a refresher? Providers can attend an upcoming provider training session




CT SYSTEM UPDATES

Workforce Capacity & Packages of Care Questions

The attached FAQ's provide a rationale behind the recent addition of WF Capacity & PoC Q's. 

In the near future, these Q's will be re-worded and simplified to the below:

New Compliance Report "Update Monthly Status Adult Social Care Collection"

Due to go live 26th October 2022 (subject to final testing) – see attached for further info.


EVENTS

Upcoming Provider Workshops w/ DHSC (1)

Currently, DHSC-NECS are co-hosting Care Home/Home Care provider workshops to identify ways providers can get the most out of CT.

These sessions will focus on:

  • Ways to share information back to providers in a way that helps them, their service and the people they care for

  • How they might want to monitor their service using CT information

Next Workshop: 24th October 2pm via Teams. Link: Click here to join the meeting

 

Upcoming Provider Training Sessions (2)

All sessions are hosted via Teams & no prior booking is required. Agenda & Joining Instructions are included in the attached.

 

Midlands/SW SC Drop In Session (3) (for ICBs/LA/Trusts)

  • These are Informal Drop In Sessions with SCs. 30 members attended the interactive Drop-In Session on 20/10/22 & found it very useful.

e.g. To touch base and see how different areas are:

  • managing the ask of providers to update the Capacity Tracker regularly.

  • plan for next DHSC reporting window and share best practice on how to get providers on board.

  • covering reports that you might find useful that you can get from the tracker

  • use of API, PAMMS

 

National SC Calls (4) (for ICBs/LA/Trusts)

Power Point Slides

  • This Week: See Below; Previous Weeks: Click Here                                                                      

  • These sessions cover: DHSC Mandated Data Collection (stats/trends, shared ways of working, prep for next compliance window)

                 System Updates

                 Demo on Reporting tools

                 Guidance Changes

Benefits: you will be up-to-speed with ongoing/upcoming changes and you can ask Q's directly to NECS or other LA/ICB peers for advice – 

enabling you to plan, manage risks/expectations, identify opportunities to maximise system benefits and boost provider engagement rates. 

Recently we had 2 hospital discharge teams share how they use capacity tracker and in the beginning of November, we will have a guest speaker from DHSC

 
Survey, Care Home NewsAnnabelle Williams dos Anjossurvey, capacity tracker