Outstanding in Four Categories. Congratulations to Brunel
Brunelcare’s Deerhurst Care Home retain its CQC ‘Outstanding’ in four services, Only two Care Homes out of 292 in Bristol have achieved this rating
The Care Quality Commission (CQC) carried out a three day unannounced inspection in August 2019 of Brunelcare’s Deerhurst Care Home, awarding an overall rating of 'Outstanding' in four categories. The Care Home achieved an Outstanding in ‘Responsive’, ‘Well-led’, ‘Caring’ and ‘Effective’ and a Good in ‘Safe’.
Deerhurst Care Home provides 66 care rooms, purpose built to provide 24/7 nursing and specialist dementia care and, according to the CQC website, they are one of only two* Care Homes out of 292 in Bristol who have achieved the accolade.
The CQC inspection report states: “People constantly told us that staff were exceptionally kind, caring and compassionate. Health and Social Care Professionals told us staff were exceptional in the way in which they provide care and support. There was a strong culture of person centred care. Staff in all roles were motivated to ensure people have the best day possible and all understood how their roles and interactions contributed to people’s wellbeing.”
The CQC Report went on to say: “The registered manager and provider were deeply involved in all aspects of the running of the home and provided their team with excellent leadership.”
Lesley Hobbs, Care Centre Manager said: “We are thrilled to have retained our Outstanding rating from CQC, everyone works so hard and are incredibly proud to be part of such a great community and family! Every single person involved at Deerhurst can take credit for this great report, without them it would not be possible to achieve this outcome.”
Lesley has been Care Home Manager at Brunelcare’s Deerhurst for 13-years and hasn’t had to enlist agency staff in over a decade. Some of the staff told the CQC inspectors that jobs at Deerhurst are like ‘gold dust’ as no-one ever wants to leave!
To find out more about Brunelcare visit: www.brunelcare.org.uk