The Digital Switchover: What Care Leaders Need to Know
By January 2027, the UK's analogue phone network will be switched off, replaced entirely by digital systems. This isn't just a telecoms upgrade, it has significant implications for wider critical systems used by adult social care providers.
While many associate the switchover with telecare devices, the reality is that a wide range of systems rely on analogue lines: fire alarms, lift emergency lines, door entry systems, and more. If these aren't upgraded in time, they could fail, posing serious risks to those who draw on care and those who deliver it.
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Why This Matters to Care Providers
The transition to digital affects multiple facets of care operations:
Safety Systems: Monitored fire alarms and lift emergency lines often depend on analogue connections. Without proper upgrades, these critical systems may not function correctly, potentially endangering lives.
Telecare Services: Personal alarms and other telecare devices must be compatible with digital networks to ensure uninterrupted support for vulnerable individuals.
Business Continuity: A failure to transition could lead to service disruptions, affecting not only resident care but also regulatory compliance and organisational reputation.
6 Key Areas to Consider
1) Infrastructure: Do You Know What Still Runs on Analogue?
Is your internet bandwidth and Wi-Fi coverage sufficient to support digital services?
Are your systems compatible with digital alternatives – or will they need replacement?
2) Workforce: Are your teams ready?
Have your staff been trained to operate digital alternatives?
Is there a plan for how to manage change and embed new processes?
3) Business Risk: What If Systems Fail?
Have you checked your business continuity plan includes the switchover?
Is your fire safety, lift, and building security equipment ready for digital infrastructure?
4) Timing & Procurement: How Will You Meet the Deadline?
If you don't already have a managed digital telecare contract, how long will procurement, installation and testing take? If you don’t what are your plans for the transition?
How long will you need to train staff, especially across multiple locations?
Are you eligible for DSCR or other ICB funding to help with the transition?
5) Integration & Interoperability: Will Your Digital Systems Work Together?
How will new systems connect with your existing digital care planning, eMAR, or call bell systems?
Are you reducing duplication or creating extra admin for staff?
6) Suppliers: Are They Ready?
Are your suppliers ready for the switch, or are they still catching up?
Is their customer support and aftercare robust enough to help you through transition?
6 Key Actions for Care Leaders
Appoint a member of the team to lead the switchover.
Conduct an organisation-wide audit of analogue-dependent systems.
Engage with your ICB or digital leads for available support and funding.
Start conversations with suppliers now, don’t assume they’re ready!
Develop a communications and training plan for staff.
Update and test your business continuity plans.