How going digital is transforming home care: Insights from CareLineLive users

Home care providers face increasing pressures to balance efficiency, compliance and quality of care while managing growing workloads. Many of you are now turning (or looking into turning!) to digital solutions to streamline operations and improve service delivery.

We wanted to share with you two recent case studies from our Silver Partner CareLineLive highlighting how, with their award-winning all-in-one management software, they are supporting home care agencies in this transition.

Saving time and improving workflow

For Crescent Homecare, switching from paper-based processes to a digital system significantly reduced administrative burdens. They report saving 20-30 hours per week, allowing staff to focus on delivering responsive and high-quality care.

"CareLineLive has absolutely changed our company. We’re more efficient, safer, and continually evolving as new features are added." Geraldine Raggatt, Director, Crescent Homecare

Enhancing care coordination with the GP Connect feature

Access to up-to-date medical information is crucial for providing safe and effective care. With GP Connect, home care providers can now instantly access real-time GP records, reducing delays and improving decision-making. This integration is only possible via a handful of software providers, CareLineLive has led the way on this with multiple customers now using the feature.

"GP Connect has been a godsend. We can instantly access GP records, making our carers’ jobs easier and improving the care we provide." Alice Allen, Deputy Manager, North Shropshire Homecare

Reducing paperwork and improving sustainability

Many providers still rely on paper-based scheduling and record-keeping, leading to inefficiencies and additional costs. By digitising workflows, agencies are eliminating unnecessary paperwork, reducing admin time and making operations more sustainable.

These real-world experiences show the tangible benefits of digital transformation in home care. Whether it’s saving time, improving compliance or enhancing care coordination, technology is playing an increasingly vital role in supporting care providers.

You can read the full CareLineLive case studies here, to hear it directly from home care provider:

• From paper to progress with Crescent Homecare: https://carelinelive.com/case-study-crescent-homecare/

• GP Connect integration: https://carelinelive.com/case-study-gp-connect/

CareLineLive is an all-in-one home care management software provider, NHS-assured and fully DSCR compliant. They empower home care agencies to enhance efficiency, expand capacity and maintain compliance allowing you to focus on delivering responsive, respectful and personalised care. CareLineLive is currently trusted by over 650 home care providers and 25,000 carers around the world. Request a full demo now: https://carelinelive.com/demo/

CareLineLive is a proud Silver sponsor for Care and Support West.