Super Teams: demonstrating Values and Behaviours

Windmill care was established in 1998 by husband and wife Team Len and Katy Collacott, following the purchase of Windmill House. In 2009 they were joined by Richard Deverson as Operations Director.

With over 20 years’ experience as a nursing sister in NHS and private residential homes, Katy quickly established an enviable reputation as a provider of quality care in exceptional surroundings. So when Kate moved to The Meadows to take on their new state of art accommodation she left a void in the organisation, her footsteps were hard to follow, but who better than Len and Katies daughter Sarah, she too came from a trained nurse background and was previously a sister in ITU in Birmingham.

Sarah was left in the unenviable position of restoring a team in mourning, away from care ask any Manchester United Fan, they still long for Sir Alex Ferguson to come back! To restore her team and to create a new vision and acceptance of change Sarah called on Karen Brasier from Cabot Training. Karen has worked with many care organisations and her focus was back to basics. To demonstrate well-led your team needs to all be on the same page and be committed to demonstrating values and behaviors. These values are actions not a set of words.

Sarah said following the bespoke training based on standards from the Leadership Qualities Framework we had a restored confidence and practical advice on how to select and train our employees to become Super Teams. What’s more the positive impact and future training is intended to take us from a good overall rating to outstanding!

Karen worked particularly with the on-site management team offering guidance and mentoring and here they are being presented with their certificates. (Pictured left to right, Karen Brasier, Tracey Young, Sarah Collacott, Maria Watts, Len Collacott.)