Presentations and accompanying resources for Registered Managers Network sessions

  • Meeting CQC requirements: Is the service well led (Part 2) - July 2018: Here

  • Meeting CQC requirements: Is the service well led (Part 1) - July 2018: Here

  • GDPR: Here

  • The issues we Face - April 2018: Here

  • Sharing ideas and good practice; Care Planning and Mental Capacity Assessment - November 2017: Here

  • Sharing ideas and good practice: Establishing standards and flexible training - November 2017: Here

  • Sharing ideas and good practice: Providing information - November 2017: Here

  • Managing people, performance and conflict - July 2017: Here

  • MCA, obtaining consent and establishing Best Interests - April 2017: Here

  • CQC compliance: giving yourself the best chance of success - February 2017: Here

  • Leadership and culture setting - September 2016: Here

  • The Care Act: what you need to know - April 2016: Here

Resources

POLICIES AND PROCEDURES

  • Ensuring equality, respecting diversity and preventing discrimination: Here

  • Upholding people’s Human Rights: Here

  • Whistleblowing: Here

LEADERSHIP QUALITIES QUESTIONNAIRES

  • Leadership Qualities - self assessment framework: Here

  • Leadership Qualities - assessment of managers by staff: Here

Questionnaires for staff, service users AND FAMILY MEMBERS - aligned to CQC’s requirements of a service in relation to them

  • Example staff survey - are we doing what CQC require us to?: Here

  • Example survey for service users and their families - are we doing what CQC require us to?: Here

Example Service Standards

  • Staff attitudes and behaviours: Here

  • Respect and person centred approaches: Here

  • Maintaining confidentiality and sharing information: Here

Question and answer resource for staff - what they need to know in relation to key areas of practice

  • Key points of practice - what staff need to know Q&A handbook: Here

What I am doing resources

  • What I am doing to ensure the service is well led: coming soon