presentations

  • Managing investigations Here

  • So you what to be outstanding? Things to think about Here

  • Meeting CQC requirements - Is the service safe? Here

  • Meeting CQC requirements - Is the service effective? Here

  • Meeting CQC requirements - Is the service caring? Here

  • Meeting CQC requirements - Is the service responsive? Here

  • Meeting CQC requirements - Is the service well led (part 1)? Here

  • Meeting CQC requirements - Is the service welled (part 2)? Here

  • Sharing ideas and good practice - Care Planning and MCA Here

  • Sharing ideas and good practice - establishing standards and flexible training Here

  • The issues we face Here

  • Staff recruitment Here

  • Staff retention Here

  • Value Based Recruitment Here

  • GDPR Here

resources

information To help assess capacity and inform consent

  • Information about Care and Support Planning Here

  • Information about managing finances Here

  • Information about managing medication Here

  • Information about meeting personal care needs Here

  • Information about the service in relation to living in / receiving it Here

  • Information about taking and using photos Here

  • Information about sharing information with third parties Here

example mental capacity assessment templates

  • Generic Mental Capacity Assessment template Here

  • Issue specific - the management of medication Here

  • Issue specific - the sharing of personal information Here

example consent forms

  • Consent form - generic template Here

  • Consent form (issue specific) - agreeing to support around medication Here

  • Consent form (issue specific) - agreeing to information being shared with third parties Here

example best interest decision recording forms

  • Best Interest decision recording form - generic template Here

  • Best Interest decision recording form (issue specific) - support around personal care Here

  • Best interest decision recording form (issue specific) - sharing of personal information with third parties Here

example service standards

  • Staff attitudes and behaviour Here

  • Respect and person centred approaches Here

  • Maintaining confidentiality and sharing information Here

sample policies and procedures

  • Ensuring equality, promoting diversity and preventing discrimination Here

  • Upholding people’s human rights Here

  • Whistleblowing - policy, procedure and guidance notes Here

satisfaction surveys … aligned with Cqc requirements

  • Example satisfaction survey for service users and their families Here

  • Example staff satisfaction survey Here

service leadership

  • Ensuring our service is well led - a workbook Here

  • Assessing my leadership qualities - a self assessment questionnaire Here

  • Assessing my leadership qualities - feedback from staff Here

staff supervision recording templates

  • Individual supervision log Here

  • Log of pertinent conversations Here

Key information for staff to know

  • Key information that staff need to know - a question and answer resource Here

creating training presentations and accompanying resources

  • Creating training presentations and accompanying resources - a guide Here

Training Resources

Equality, Diversity And Human Rights

  • Training workbook with answers Here

  • Training workbook without answers Here

  • Training presentation Here

Whistleblowing

  • Training workbook with answers Here

  • Training workbook without answers Here

  • Training presentation Here