Posts in Local Authority News
Safeguarding Adults: Results from SCAMS audit

Earlier this year, SG adult safeguarding conducted an audit of how multi agency working handled the case of 4 adults who had experienced scamming.

As the Board Rep on the South Gloucestershire Council Safeguarding Adults Board for the Care Home Provider Forum Sam Hawker (Able Care Homes) and board member of C&SW has asked us to share the attached audit results concerning scams. 

 The download of the results of the audit can be found here; some of the case studies were quite shocking to hear, including the issue of ‘Romance Scams’. 

If you have any concerns at all involving clients in your care please report in the normal way to the CSO Desk.  Additional helpful information can be found at  Providers outside of the South Gloucestershire area can contact their local safeguarding team and signpost to local Trading Standards.

Post Flue Season Survey from BNSSG

C&SW have been asked to help circulate this information as widely as possible in the region, pleaase see letter below:

Dear colleagues

Please find links below for letters from South Gloucestershire Public Health and Healthwatch colleagues inviting you to take part in a Bristol, North Somerset and South Gloucestershire (BNSSG) post flu season survey for domiciliary care providers and care homes, reporting on staff vaccination uptake for 2018/19. The surveys, also provide the opportunity for more general feedback on materials and support offered during the flu season.

Surveys can be completed on line :  

Survey for domiciliary care providers:

Survey for care homes:

 For providers returning surveys on behalf of more than one organisation, please use the links below to access spreadsheets to complete your return.

Care Home Spreadsheet; Domiciliary Care Spreadsheet

This can be submitted through the survey (Select Yes for Q1), on the next page of the survey you will be able to upload your completed spreadsheet into the web survey form to submit (Q2).

 The survey will close on Sunday 28th April.

 Thank you for your response.


 Amy Thacker

Emergency Planning and Health Protection Officer; Public Health and Wellbeing Division; South Gloucestershire Council;  

Office base: South Gloucestershire Council Offices; Badminton Road; Yate, BS37 5AF

Free Mental Health Training

Avon and Wiltshire Mental Health Partnership is offering free mental health first aid training as part of the Healthier Together (formerly BNSSG) STP work. 

There are 3 separate programmes; more information and course dates can be found below:

Mental Health First Aid Awareness

Mental Health First Aid 1 Day Champion

Mental Health First Aid 2 Day

An indication of suitability for different groups of workers can be found here

Target Groups


Healthcare professionals are accountable for providing safe and effective care to prevent pressure ulcers. Lynn Collingbourne, Commissioning Manager, Adult Commissioning (CH) in Bristol has given us information about SSKIN, free training for care providers.

More about the SSKIN below, SSKIN awareness training which includes use of documentation is offerred free to all organisations that Community Health interface with.  These sessions run monthly and last for one hour - they plan to alternated between North and South venues this current year

Enquiries for a list of dates can be sent to  andstaff can be booked on thru this

Pressure ulcers are recognised as a patient harm, as they can cause pain and affect quality of life and general health and wellbeing. In certain circumstances pressure ulcers can result in infection, amputation, delayed discharge from hospital or ongoing community care and sometimes death. Pressure ulcers can also have financial implications on the individual and the NHS as a whole. See BAPEN website for more information.

It is important for all healthcare professionals to work collaboratively and engage with risk assessments of patients and the five principles of pressure ulcer prevention. These are:

  • Surface
  • Skin Inspection
  • Keep moving
  • Incontinence and moisture
  • Nutrition and hydration

When these key principles are implemented pressure ulcers can be avoided.

The duty of candour must be applied for all serious pressure ulcer incidents and an investigation must take place to identify cause or gaps in care. If there are any gaps in care, lessons must be learnt and shared to avoid reoccurrence. If there are any concerns regarding omissions to patients care, refer to your local safeguarding policy or contact your safeguarding team for advice.


Download invite here.

Guy Stenson, Director of Partnerships & Integration
(South Gloucestershire Clinical Commissioning Group & South Gloucestershire Council) has asked us to promote this event via our contacts. Please see below:

Hi everyone
I think you are aware that we have slightly restructured the plan for the event on 29th November building on the original opportunity to raise awareness and understanding of the wide range of support options available for local residents across South Gloucestershire and to build networks between practitioners and are now proposing that in addition it is an opportunity to increase engagement with the development of the new South Glos Health & Wellbeing Strategy, specifically informing the setting of priorities within the strategy.
So far there are only a limited number of people from provider organisations and from the voluntary and community sector booked to attend this event – we are keen to have a diverse range of voices from across South Gloucestershire to ensure that this event, and the work that flows from it, is informed by as many different interests and perspectives as possible.
You can download the invitation here. To book a place at the event please email

Guy Stenson |
Suite 11-14, Corum 2, Corum Office Park, Crown Way, Warmley, South Glos, BS30 8FJ
T: 0117 947 4421 | E:
PA: Katrina Comer|T: 0117 947 4420|E:


Syrian Refugee Resettlement Programme

The Civil War in Syria has resulted in one of the worst humanitarian crises of the 21st century. In his statement to the House of Commons on 7 September 2015, the Prime Minister announced that Britain should resettle up to 20,000 Syrian refugees over the rest of the Parliament. These will be some of the most vulnerable people affected by the conflict in Syria.

Councils across the country were asked by the Home Office to bid to take part in the scheme by agreeing to resettle a number of refugees in their area.  South Gloucestershire Council quickly agreed to take part in the scheme and play our part in helping those who are most in need.

We set up a project team some months ago, chaired by the Director of the department for Children, Adults and Health and including partners from the Clinical Commissioning Group, HomeChoice, Safer Stronger Communities, the Voluntary and Community Sector, Police and the Ethnic Minority and Travellers Advice Service (EMTAS).

We wanted to ensure that we fully understood the support needs of refugees arriving in South Gloucestershire and were in a position to meet those needs before we accepted anyone into our area. The learning from other Local Authorities is that Syrian refugees arrive with a multitude of needs. Examples include physical health, mental and emotional wellbeing, learning English, geographical orientation, training and access to employment. 

For South Gloucestershire Council and our partners, the focus of the resettlement work is on fully supporting people to become an integral part of their communities and to develop employment skills. We have been pleased with the positive response of all partners and the commitment they have shown in responding to, and assisting with, this humanitarian crisis.

We are pleased to be able to say that we recently provided information to the Home Office to allow them to match us with a number of families under the resettlement programme and our first families are arriving at the end of September.

For more information, please go to:


Have your say on local community based services to help people stay happy, healthy and at home

South Gloucestershire Council wants to hear people’s views on our future plans for home care and for 1:1 support to access the community.

We currently commission around 16,000 hours of this type of support per week. The number of people needing support is increasing and despite having a large number of independent providers accredited to the council, we sometimes have difficulty finding providers who have the capacity to support new clients.

The contracts between the council and the current support providers expire at the end of January 2018.  The council wanted to explore whether there was a different way of buying the support that would be better for the residents of South Gloucestershire, for providers and for the council.  We have looked at how other councils buy their services and we have been working with providers, service users, social care professionals and Clinical Commissioning Group colleagues to develop a new model.  We now have a proposal for a different way to organise support and we want to hear everyone’s views on it to make sure that we take everything into account before finalising it. 

If you have experience of, or an interest in, home care for older people and people with dementia, reablement or Continuing Health Care (CHC) services, look out for the consultation document from 5 October 2016 and have your say by 5 January 2017. Go to, email or call 01454 868195 for more details. 


The Healthwatch Bristol’s quarterly open advisory group is an opportunity for Healthwatch to share what members of the public have told us during the quarter about their experiences of health and social care services with service providers, commissioners and voluntary and community sector organisations.

The open meetings also function as a forum for networking between organisations which encourages partnership working between groups. Healthwatch Bristol’s most recent open advisory group event took place on 8 March at The Park Centre, Knowle, and the focus of the event was ‘Understanding my health and social care’.

Healthwatch Bristol shared information about our work with a range of communities and voluntary and community sector organisations including: hearing from people with learning disabilities who use services at The Hive about their experiences of arranging and attending appointments at their GP; learning from older people attending LinkAge Wellbeing Days about where they look for information about taking care of their health; finding out about the experiences of homeless people using some of Bristol’s homelessness services and speaking to children and families about their use of dental services. At the open advisory group event, Healthwatch Bristol also shared information about the NHS England Accessible Information Standard and asked attendees, including members of the public, staff from health and social care services and organisations, Local Authority services and voluntary and community sector services, to share their thoughts and ideas about the Standard and its implementation on post it notes, by speaking to Healthwatch staff or by taking part in two focus groups which took mental health and learning disabilities as their topics. 

For more information about any of the work Healthwatch Bristol does, to work with us or to share your feedback about a health and social care service, contact us using the details below.  

Contact Healthwatch Bristol

T: 0117 2690400



Healthwatch Bristol, The Care Forum, The Vassall Centre, Gill Ave, Fishponds, Bristol BS16 2QQ

Text:              text bris + your story to 07860 021 603

Twitter:          @HWBristol

Facebook:    bristolhealthwatch