Posts in Care Home News
Able Care get Kickstart Funding for music therapy

Able Care are always innovative in ensuring that their activities are meaningful and engaging. Recently they engaged with the Bristol Ageing Better – Kickstart Funding and have been successful in getting funds to support a new activity. Manager Teresa sent us this information:

Bristol Ageing Better has committed £250,000 to help kick start community activities that will help reduce isolation and loneliness amongst older people in Bristol.  The Community Kick-Start fund allows Organisations, groups and individuals to seek up to £2,000 for a new activity.

We recently had a taster session with Music Therapy with Stephen at one of our Care Homes with excellent feedback from the residents and staff present.  Music therapy is a new activity idea and completely different from music education as it focuses on health, functioning and wellbeing.  Every person is unique and Stephen’s music therapy sessions are person-centred based.  During a music therapy session the residents are invited to experiment music and sounds using a variety of instruments.  No previous musical experience is needed and the focus is to support residents in expressing themselves creatively through sounds, silences, songs, rhythm and words.  An evaluation was completed after the taster session and the feedback was as follows; all the residents present thoroughly enjoyed the session and responded well to Stephen.  One resident who usually chooses not to join in actively participated and said he would like to join in with future music therapy sessions.  Another resident who had been a little unsettled at the start of the session quickly became very relaxed and moved her hands to the rhythm of the music and said ‘more, more’.  Each music session is tailored to the residents needs, whether in a small group or on a one-to-one basis according to the residents preferred choices and needs and interests, creating an inclusive and supportive environment.  The one-to-one sessions would be particularly beneficial for some of the residents who do not wish to socialise/interact with others in groups preferring to socialise on a more personal level.  These one-to-one sessions would reduce any isolation or loneliness they have  previously experienced.

Stephen also regularly provides presentations/workshops with the staff in order to increase awareness and knowledge of music therapy,  The workshops are particularly important for the carers in order to involve them to create an inclusive working environment and comprehend the meaning and value of music therapy for the elderly and to ensure the residents individual therapeutic goals and objectives are being met during the sessions.

For every session a music therapy report will be compiled by Stephen for both groups and one-to-one sessions and will be given to the Care Homes.

At Able Care Homes we were very excited about this new activity and the positive feedback received and put in a bid to the Kick-Start Funding.  We were thrilled when our application for Kick-Start funding was successful and have now set some dates for Stephen to visit each home.

Brunelcare nurses celebrate nurses week, caring for mind body and soul

Nursing teams within the charity Brunelcare have have been inspired by this year’s international nurses week theme: mind body and soul.

 Since 1965 nurses day has been celebrated around the world on 12th May to mark the anniversary of Florence Nightingale’s birth 1920, also recognising the contribution that nurses make to society.  From 6th - 12th May 2019 nurses around the world are celebrating the theme: The Balance of the Mind, Body and Soul.

 At local charity Brunelcare, its nurses were asked how they have been inspired by this year’s nurses week theme and celebration and this is what they said:

 Amanda Cooper (pictured, with Brunelcare senior nursing team and an article about nurse Princess Campbell), Senior Nurse, at Brunelcare’s Orchard Grove Reablement Centre says:

 “We often source new inspiration for our nurse training here at Brunelcare’s Orchard Grove Reablement Centre, where we are helping people back on their feet after hospital stays. Inspiring nurses help motivate us with our learning. This not only motivates us as nurses but also teaches us valuable techniques we can use with those we care for every day. A nurse who used to work at Bristol’s Glenside Hospital is a recent inspiration to us: Princess Campbell was the first Black Nursing sister in Bristol and this was her mindful message:


                      “Use determination and your self-esteem; value yourself

                      and let no one crush you. When you come up against

                      challenges and adversity, don’t run away; stay and fight if

                      you want to change things. Education is a most powerful tool

                      and it opens doors.”


Karolina, Unit Care Leader, at Brunelcare’s Deerhurst care home explains:

 “I have been running Mind, Body & Soul sessions every Thursday afternoon since March this year, for some of those we care for at Deerhurst who show signs of anxiety. One of the objectives of the sessions is to see if these relaxation techniques help reduce the need for medication over time. The sessions include aromatherapy, with massage of feet and hands using specially blended aromatherapy oils, music and touch - we bring in herbs and flowers to touch and smell and a lovely relaxed environment is created in the room. Groups are no more than eight people at a time to ensure maximum benefit for everyone who takes part.”

 And finally, Amanda Hendy, Deputy Manager and Registered Nurse for Brunelcare’s Robinson House care home says:

 “A resident recently required more than just all our tender loving care for his end of life care. To celebrate his birthday we set about organising to have his band, who he had played backing guitar with, to play alongside him here at Robinson House. He was so excited when he heard we were organising this and really put everything into practicing with his band mates for it. Sadly he died a few days before his birthday, but he lived in real hope, giving him the best possible outcome. This definitely met the balance for mind body and soul for this lovely gentleman.”

 For more about the charity see and on Facebook and Twitter @Brunelcare


Brunelcare nurses, left to right - Austin Mangoba, Johanet Sloan, Amanda Cooper, Francis De Villa.JPG
Super Teams: demonstrating Values and Behaviours

Windmill care was established in 1998 by husband and wife Team Len and Katy Collacott, following the purchase of Windmill House. In 2009 they were joined by Richard Deverson as Operations Director.

With over 20 years’ experience as a nursing sister in NHS and private residential homes, Katy quickly established an enviable reputation as a provider of quality care in exceptional surroundings. So when Kate moved to The Meadows to take on their new state of art accommodation she left a void in the organisation, her footsteps were hard to follow, but who better than Len and Katies daughter Sarah, she too came from a trained nurse background and was previously a sister in ITU in Birmingham.

Sarah was left in the unenviable position of restoring a team in mourning, away from care ask any Manchester United Fan, they still long for Sir Alex Ferguson to come back! To restore her team and to create a new vision and acceptance of change Sarah called on Karen Brasier from Cabot Training. Karen has worked with many care organisations and her focus was back to basics. To demonstrate well-led your team needs to all be on the same page and be committed to demonstrating values and behaviors. These values are actions not a set of words.

Sarah said following the bespoke training based on standards from the Leadership Qualities Framework we had a restored confidence and practical advice on how to select and train our employees to become Super Teams. What’s more the positive impact and future training is intended to take us from a good overall rating to outstanding!

Karen worked particularly with the on-site management team offering guidance and mentoring and here they are being presented with their certificates. (Pictured left to right, Karen Brasier, Tracey Young, Sarah Collacott, Maria Watts, Len Collacott.)

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Triumphs for C&SW member Able Care at GBCA Event

AbleCare Homes would like to congratulate to all of their finalists at The Great British Care Awards South West Region who attended a fabulous awards evening at Ashton Gate on 16 November 2018. The finalists were:
AbleCare Homes - Care Employer
Teresa Silverthorne - Registered Manager
Ellie Holloway - Frontline Worker
Amelia Brooks - Care Newcomer
Alex Follett - Care Newcomer
James Taylor - Frontline Leader
Jayne Bowman - Care Trainer
Leanne Thorne - Putting People First
The Crossley House Team
The Frenchay House Team

Extra special congratulations go to Alex Follett who works as an apprentice at Frenchay House.  After winning the Care Apprentice Award at the C&SW event in October she has gone on to win the Care Newcomer Award for the South West. Alex wasn’t able to make it to collect her trophy in person and so it was picked up by her Manager, Leanne. Next step - The National Finals!! 

Everyone thoroughly enjoyed a lively evening which featured a special appearance from former X Factor star, Chico with singing, dancing and photo opportunities galore.

AbleCare Homes Director, Sam Hawker, says ‘It goes to show what a great team we have with so many being selected in the top of the South West for providing such good care.   I am very proud of them all.’

Making the Most of Community Links

At our General Meeting in November, looking at Community Links, Winash shared a project they were pursuing in Clevedon, North Somerset alongside Wyldwood Arts (met at an earlier C&SW General Meeting).

They discovered last January that they had been awarded nearly £10,000 from the Big Lottery Fund for an intergenerational Arts project called “Communi-tree”

By November they have set up weekly intergenerational sessions with many local groups:

  • Rydal Nursery

  • YMCA

  • Ravenswood Special School

  • St Nicholas Chantry School

  • Brownies

  • 1st Clevedon Beavers

  • 2nd Clevedon Beavers

  • Rock 11 Clevedon

At the end of November they had a Bring & Share Supper and Presentation evening with live music and friendship inviting everyone who had participated along with their families.

The impacts and benefits definitely go two ways. One initiative involved 6 children from St nicholas Chantry finding penpals amongst the residents and writing to them. Henry who doesn’t have an older grandparent appears to have adopted his pen pal as a substitute and he and his Dad visit twice a month.

The manager at Winash, Heather House, comments that a real highlight has been watching the interactions and listening to the conversations “It has been an amazing journey, with the coming together the highlight, the conversations triggered, the smiles on faces, the chats that followed about the session, the improved well being by introducing children regularly into Winash, and having fun times together”

Training for LD / Autism

Two courses being offered for people working with clients with learning difficulties and autism.

Reducing Restrictive Practices (download flyer)

Working together: Improving lives for people with a learning disability or autism who have or may offend (download flyer)

Reducing Restrictive Practices: Training from Avon and Wiltshire Positive Behaviour Support Network, For people who support individuals with a learning disability who have challenging behaviour 8th February 2019

Updated Guidance, Facilitated by Tracy Cox and Wendy Wright,  University of the West of England, Glenside Campus, Blackberry Hill, Stapleton, Bristol, BS16 1DD. Map

Room number:  1C02 ;  Time: 9.30-12.00 (inclusive of 30-minute coffee break/network); Free car park available with parking permit from reception on arrival;

This is a free event - to book a place email: or

For more information about the network visit: ; Find us on Facebook, or contact Alan Nuttall 0117 9709388

Working together: Improving lives for people with a learning disability or autism who have or may offend

Come and meet with organisations from across the South West of England who work with people who have a learning disability or autism or both, and who have offended or are at risk of offending.   At our interactive event, you will learn more about the processes and responsibilities of different agencies, hear about what works and examples of best practice, and take part in discussions around some of the challenges of delivering good support to people at risk of entering the Criminal Justice system.

  • How do we identify barriers, share perceptions of risk and overcome the concerns in order to support people out of hospital or prison?

  • What are the frameworks for discharge or release, and who is responsible for what?

  • How can we support people with learning disabilities and/or autism who have committed offences stay in or move back into communities in ways that are safe for them and others?

This event is for Care Provider Organisations who support people with a learning disability and, or autism. It is jointly hosted and supported by Skills for Care, the Local Government Association and NHS England - Transforming Care support programme

Date: 27th February 2019; Time: 10.00am to 15.30pm; Venue: Taunton

Please book you place using the booking link :

NURSING STORIES: Edwin Jose and Opportunities for Promotion
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Edwin Jose’s nursing story

 “I am the Deputy Manager for Brunelcare’s Glastonbury care home.

I qualified as a nurse in India in 2008 and worked as a cardiac ITU nurse in a hospital for nearly two years.

It became my ambition to work in health care management and in 2010 I decided to move to the UK to complete post graduate diploma in health care management in  Leeds and later I undertook an MBA in General Management, specialising in HR. I was particularly interested in exploring employee motivation and performance in care homes, making this my study focus. Whilst completing my full-time study I also worked part-time as a Senior Carer in a BUPA care home, until the end 2013.

Once I had gained my MBA my sister recommended that I apply for a job with Brunelcare; she was working for Brunelcare at their Glastonbury care home. So I applied and joined them in January 2014 as a Unit Care Leader. My career has progressed quickly since then, with three promotions: to Registered Nurse (when my PIN was granted), becoming a Senior Nurse and then in March 2018 I was appointed as the Deputy Manager for the care home.

The thing I enjoy most about being a nurse is that I love the people living here. Highlights about working for Brunelcare include the incredible support I have received from senior management, the training I have received - which is more than I have received in other organisations. Our staffing ratios and employee long service is above average, and was something that felt encouraging when applying to work for Brunelcare.

In my current role I enjoy a good working atmosphere; I can plan my day and that of our teams. My role entails a lead responsibility for management, support and direction of the care services, managing medications in the home (Glastonbury provides 24/7 nursing care) and spending plenty of time with our residents. The main aspect of my Deputy Management role is the care planning, for example we carefully build an individual’s tailored care plan over several weeks and then continue to develop it overtime. I also carry out pre-assessments, that is, visiting people before they move in to the care home to assess their situation, care needs and agree when they might join us.

The aspect about my job that I most enjoy is the freedom to explore new ideas, new approaches to the care we provide and seeing the benefits of the training and support we receive working for Brunelcare.”

“To find out more visit

Care Home NewsBarbara Harris
Dance Your Heart Away at Rosedale

We at Rosedale feel that everyday someone who is living with a dementia should dance their heart away, using the BUTTERFLY APPROACH we go the extra mile to not only live in the moment with our residents but to dress up and be who we are, fun love and laughter matters and it truly makes a difference to the people living and working here, everyday is a fun day.

We understand that having a dementia is like being on a stormy sea at times with no sense of direction, we help everyday by being person centred, feeling based being together, creating intense feelings within all of us.

We break down institutional barriers and create an atmosphere that matters to the people that live here.


AbleCare join Alive! in an All Aboard "Floating memories" Adventure

AbleCare use Alive! to enhance the activities they offer to their residents who participated in the Floating Memories activities detailed below:

Alive is the UK’s leading charity enriching the lives of older people in care and training their carers. We engage older people through a range of creative activity sessions in over 350 care homes across nine counties, and train and support care staff to deliver outstanding care at every opportunity

Through our partnership with All Aboard Watersports we’ve been providing an exciting and unique experience for some of Bristol’s care home residents. Alive ‘Floating Memories’ sessions enable older people to get out on the water to take in the sights of Bristol’s harbour, whilst learning about some of its fascinating history and sharing their memories of the area. The sessions were provided for free as part of the Come on Board project, funded by Bristol Ageing Better.

Taking place on a fully accessible boat with a front ramp meant the trips were accessible for all, including those in wheelchairs. Each trip around the harbour lasted 45 minutes to an hour, with time for a cup of tea afterwards. Alive facilitators accompanied the residents and talked with them about local history around the harbour and played music to add to the experience. Sea shanties have been a huge hit, with residents enjoying singing ‘Haul Away for Rosie’ and making up their own verses.

Bristol’s harbour is full of unique history, including the S.S. Great Britain, the old shipyards and steam cranes. Residents saw all this from the boat and discussed the history behind it.  One Floating Memories trip coincided with the Bristol Harbour Festival, meaning there were hundreds of boats on the water, which was an amazing experience. Highlights of other trips included getting up close to a £75m super yacht and watching peregrine falcons swoop over the water!

The sessions weren’t just about the history of Bristol, they also provided a wonderful opportunity for residents to reminisce. One gentleman told us how he had seen the S. S. Great Britain being towed back into the harbour in 1970 and he remembered how broken it was. Another resident shared how they used to work in transportation, and so recognised so many buildings and places from the water.

Activities like these help to connect older people in care to the wider community and gives them an opportunity to explore the city they live in. It also shows just what breadth of activities can be possible for care home residents. The Come on Board Project runs until the end of 2019 and during that time we will be taking many more older people out onto the water.

All the residents and carers have told us how much they enjoyed the trip around the harbour and how good it was to do something different. At the end of each trip, the most common question was “When can we come again?”

For more information about Alive please visit:

Follow Alive on Facebook and Twitter: @aliveactivities  

To find out more about Come on Board please visit:

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Staff Rewarded by Fire Walk!

Catherine Twine-Kelly is the Managing Director at Supported Independence Ltd. She told us about their approach to rewarding staff.

Each year SI holds a surprise event for its staff to thank them for all their hard work, dedication and commitment.  This has been clearly demonstrated with the recent snow, with staff staying over night and walking up to 4 miles to get into work!

The surprise was a fire walking event, where staff where amazed to see the burning logs! They found they had other treats in store were when they first had to prove their skills in chopping wood with their bare hands and breaking pointed arrows against their throat!

Everyone left on a high and now we just have to plan for next year! 

Winash Community Based Activities

Winash Care Home have been very active in promoting community and intergenerational activity so we are delighted that 2018 started really well for us.

We were granted books through The Big Issue as part of their big book giveaway initiative, to support us in our reading to Nursery children from next door; but in addition they also did a double page spread in the national magazine as part of mental health awareness week. The spread was regarding the two way benefits of our intergenerational activities.

Additionally, Winash Wingers, were awarded a grant from The Big Lottery. The money is to make an inter-generational 'Communi-tree', and we have enlisted Wyldwood Arts to deliver the project. Our plan is to work with a range of local community groups. So far, we have worked with local 6th formers, next on the list will be Nursery children, followed by the local YMCA, and 3 Brownie groups. The end project will be a multi- sensory tree. Which will be on public display at 'Clevedon flower show'.

CINTRE: Community based activities supporting users

Sound Minds: Music for Mental Health: As we are understanding the positive impacts of music more and more and because it runs so deeply through the veins of Bristol, we have organised a little evening of music to both celebrate and raise awareness of how it can make a great difference, particularly to those most in need. The event is to be held at the Leftbank on 128 Cheltenham Rd, on the 27th of April 2018. There will be great music, excellent drinks and spectacular dancing. All proceeds are going to Cintre to help kick start a music project for service users. This Facebook link has more details and regular updates on bands playing, DJ sets and general important information:

Lunch Club: We have been awarded just under £5,000 to start a Community Lunch Club at Invia!
Thanks to the Big Lottery Fund we will be setting up a Lunch Club for service users to learn to cook, eat together and meet new friends.
Service users will get:
- Free cooking lessons
- Free meals
- A chance to meet new people
- Lessons in nutrition, health and safety in the kitchen and hygiene around food
- Your travel to and from Invia paid for

Dan's Vlog - Work Experience: Meet Dan who is supported by Cintre Reachout, he has recently started volunteering for a local charity shop to gain skills for the workplace. You can watch this 'chatty' video led by Dan to learn more of how his Cintre Support Workers are helping him.

Vegetarian Week: Between the 14th and the 20th of May it is Vegetarian Week, where lots of people celebrate vegetarian food and how it helps with health and the environment.
We have been awarded over £100 to spend on a Vegetarian Taster Session at Invia.
We will be cooking a three course meal for over 30 people where you are all invited to come along and enjoy some vegetarian tasters for free!
Don’t worry if you don’t like vegetables, we will be coming up with some delicious recipes for you to experience vegetarian food in a positive way.


Care Home Open Day 21st April

Care Home Open Day is upon us yet again!

With CQC emphasis on community links, Care Home Open Day is a really important initiative that can help you shine at the next assessment. You can find out more about it from their website

In 2018, the official day is 21st April but you can choose a date that suits you. Member Able Care have chosen 5th April because it works better for them for their open day at HENGROVE LODGE CARE HOME:  in Petherton Road. The idea behind the day is to encourage local people to visit care homes in their community and to work together to develop better relationships.

This important connection is something that Hengrove Lodge has nurtured and the home is already acting as a community hub, including regular visits from the Stay and Play Group from Southern Links Children’s Centre.

As part of the Care Home Open Day 2018 and working with LinkAge, Hengrove Lodge is hosting an afternoon with tea and cakes and the opportunity to get involved in flower arranging with Don Gay’s Florist who are based nearby.  Members of Christ Church Coffee Group have been invited to join in along with residents and their families.  You can see the full programme for the day under our page on the website by visiting

Sam Hawker, AbleCare Homes Director said: "This is a great way to show the excellent services on offer and the fantastic work that goes on at Hengrove Lodge.  Some people still have misconceptions about care homes so we are keen to dispel any myths and for people to come and have a look around, meet the staff and our residents."

CINTRE Extends Community Support with New Initiatives for Service Users

Cintre has a new Community Hub, where staff and service users across the charity meet to partake in diverse social events. Latest activity was "Just Pool-ing Around", at the local All Stars Snooker and Pool Hall. 7 teams of 2 each, 1 staff member and 1 service user per team. The competition was friendly but fierce and with an unblemished record of 6 wins out of 6, Majid and Colin were victorious! Soon in February there will another game of Football – and it will be the Hub’s, 4th match. The Hub is great because it includes staff and service users of all ages and abilities. Creating confidence and helping to build networks

STAMP OUT SOLITUDE CAMPAIGN (SOS). We are raising money towards Community Hub activities, and to end loneliness for adults with complex needs. So far we have raised £87.00 from a raffle at Christmas Party,. Please read article link.

VLOGS FOR SERVICE USERS: In another initiative to understand support needs, we are starting Vlogs with service users to begin an insight into their lives, and support. Here is a sample video featuring Sam, who lives at Cintre In-Via Supported Living Service.

MP Karin Smyth Visits Ablecare's Hengrove Lodge

AbleCare Homes Hengrove Lodge were very pleased to welcome their local MP, Karin Smyth, in September for a visit to the home.  The visit was part of the MP's programme of getting out and about in her constituency to meet people from all walks of life. 

The MP was interested to hear about the care home market in Bristol and specific issues faced by residents in a care home. Sam Hawker, Company Director, said ‘It was so positive for Karin to take this initiative.   It is very easy for the voices of older people in residential care to be over-looked. 

After a tour of the home with the Registered Manager, Teresa Silverthorne, Karin met with residents and their families.  Karin spend time talking to the residents and taking an interest in their lives.’ 

Filming Karin's visit, Made in Bristol TV also came along.  Yaz Cooke from topical news programme, The Crunch,  spoke with residents and undertook an interview with residents Dot and Barbara.  Dot said it had been her lifelong wish to be on TV, this visit enabled her to fulfill that dream! 

Another "Outstanding" assessment for Manor Community

We are pleased to share the great news that St. Mary’s Residential Care Home has been rated overall Outstanding by the Care Quality Commission. This marks the third of our registered services to receive an Outstanding rating. Our staff have been brilliant, as represented by some of the comments in the report:

·       "My relative always sounds very cheery when I phone."

·       "You give security and attention and help with everyday life… my relative feels safe".

·       "I feel so relieved my relative has you all beside him". 

·       The registered manager and staff demonstrated a determined, positive commitment to people and would always go that extra mile in order to ensure they felt valued.

·       Empowering people and maintaining independence was paramount to the service and their approaches to promote this were innovative.

·       There was an emphasis on teamwork amongst all staff at all levels.

·       Staff were 'positive and proud' about what they had achieved as a team.

·       Staff were motivated and inspired to offer care that was kind and compassionate.

As you may know, Manor Community was started by specialist nurse Muriel Chester who died from cancer in 2010. We feel this is a testament to the excellent care she gave and which we continue to develop.

The report should be published here


Residents of AbleCare Homes threw a fab party at Hengrove Lodge for their neighbours to celebrate #thebiglunch and National Care Home Open day on Friday 16 June 2017.

 They also joined the event with their fundraising for Alzheimer’s Society Cupcake Day, a national campaign to raise funds for the valuable work of the society and raised £106.  Lots of support was also provided by Growing Support, an award winning social enterprise whose community volunteers tackle loneliness and the effects of inactivity for people with dementia.    

All the residents came together to welcome children from the local community to decorate cupcakes, get to know each other and enjoy some delicious food.  The benefits of older and younger people spending time together include improved confidence and self esteem, reduced feelings of loneliness and isolation and enjoyment of opportunities to learn and share experiences and ideas.  As you can see from the pictures when our residents and children come together having lots of fun is usually on the agenda too!   The staff team at Hengrove Lodge got involved with some coming in on their day off.  They told me that residents who usually chose not to participate in group activities joined in and had a lovely afternoon.

Hengrove Lodge is one of the first care homes to take part in the Big Lunch - a national community event celebrating community and connections. They had so much fun they're hoping to do it again!  The event was also featured on BBC Radio Bristol.

Since the event a week ago we have arranged another visit from Southern Links Children’s Centre who have told us they have had parents commenting on Facebook that they would like to do a similar visit with their children...a fantastic result, their post was seen by over 1,200 people!  We all intend to use this event as the start of something much bigger that everyone can continue to enjoy.  The organisations involved have all been sharing pictures and stories and the response from the community has been fabulous.

Well done everyone!


Dave from Owl Occasions tells us: Here at Owl Occasions we bring our Owls and Birds of Prey to you!

During a visit to a Care Home I show off the beauty of our birds whilst giving an interesting and informative often two-way talk lasting 1 hour or so, I usually bring between 1 to 3 birds with me for you to see up close and personal!

The visit always stimulates interest, most people love Owls which are the usual birds taken to retirement and Nursing homes. We enjoy showing off our birds while at the same time educating or being educated by the clients (I always regard education as a two-way process) which includes details about the specific bird, its habitat and suggestions as to how we can improve our countryside for these magnificent birds. The format may be called 'Show and Tell type presentation' with input from both clients and staff.


I appreciate some clients are unable to respond directly but their eyes tell a different story, those that are often relate to their younger days when out an about seeing an Owl on a local farm or wild place. As you can see from these pictures at Ablecare

I try where possible to give the clients the opportunity to get up close and personal (even hold our owls) and have their photograph taken by the care staff to treasure for ever. 

As a retired Intensive Care Charge Nurse and Army officer, I see the value of bringing our owls to visit you. I have frequently been told that the clients talked about the visit for weeks afterwards. This is a great way to stimulate them in what to some is a closed environment. It is not only the clients that enjoy our visit the care staff themselves are as interested in the birds as everyone else.

I look forward to home visits to create an entertaining and educational visit for the clients and staff alike. I have numerous revisits on an annual basis and am often remembered by the clients and staff as the ‘Owl Man’ a term which is often used by children when I go on school visits.

You can reach us at


With the June 8th General Election looming, Manor Community (CQC outstanding) realised that clients needed help it they were to exercise their right to vote 

and came up with this exciting initiative which they would like to share with the wider Care Community.

Sophie Chester-Glyn, from Manor says that it is really important that everyone, regardless of their disability is able to exercise their right to an opinion, their right to vote.

They have created this booklet which seeks to help service users understand the election process, what their rights are and what they need to do to vote. At the same time they are helping their staff to help their clients and offering support services.

This is a very new departure and Sophie would really like feedback on the booklet, whether it helps, whether you use it, how useful you find it......

You can e-mail Sophie on


Congratulations to Manor Community for their second 'Outstanding' assessment from CQC, this time for their home care service. Manor director Deian Glynn commented: 

“To have another one of our services rated as Outstanding is an amazing achievement.  We are extremely proud of all the team for their continued commitment and dedication to all those they support.”

This represents an additional triumph for the registered manager of the service Stacy Ibiks-Ibikunle who was last year's Care & Support West winner in the home care registered manager category.