Outstanding! Official! Ash View House, Kingswood

The owners, managers, staff and residents of Ash View House are delighted to announce that, following an unannounced inspection by the Care Quality Commission on the 20th May 2018, the service has been awarded with an overall ‘Outstanding’ rating. This is all the more exceptional because only 2% of all registered Care Homes in the UK are currently awarded this level of recognition.

Ash View House is a specialist residential care home, providing support to people with autistic spectrum disorders and mental health conditions. The Home opened in Spring 2008 and has continued to develop and improve, to offer the highest possible standards of care and support, with a significant emphasis on person centered care and promoting independence.

CQC Overall Summary

The inspection took place on 20 May 2018 and was unannounced.

Ash View House accommodates 17 people in three adapted buildings. Ash View House is a care home. People in the care home receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was a culture of dynamic risk taking at Ash View House. This was supported by very well trained staff and really up to date systems and procedures in place, to keep people and others safe. This meant people thrived in an environment where they could develop and live a really fulfilling life but still be supported to stay safe.

People, relatives, professionals and staff gave exceptionally positive feedback about Ash view House; Comments included "The care is excellent, the staff are amazing." "The staff strive to improve all the time, the owner is also lovely", and "I would recommend this place to anyone, you are here with people who try to look after you and do the very best they can."

The whole team were led by the management who were exceptionally committed to providing people with a highly responsive and very flexible service. Care was goal and aspirations led and this meant people thrived and planned to achieve long-term goals and outcomes. One person told us "It's brilliant here they let me decide what I want to do and help me do it". Another person told us "It's the best home I have ever been in I can do so many things here, I went greyhound racing which I enjoyed a lot."

Care was creatively planned to respond to people's individual needs or goals. Activities were highly personalised to people's specific interests. Care plans were personalised with information co-written with people at the home. This supported staff to provide high quality care and support. People, relatives and staff were at the centre of Ash View House's quality checking programme. The management team followed a wide range of systems to gain their feedback and views. Systems included regular meetings and a range of satisfaction surveys.

People, relatives and staff, told us the home was very well run and well-led by the management team. One person told us "I see the owner all the time I can talk to him about anything". Another person said, "They are always asking what you think; it makes you feel you matter and are involved".

The whole team's total commitment to delivering a truly person centred service has been embedded even further into all aspects of the service. Staff who have shown specific interests in particular areas, such as safe responses to behaviours that challenge were designated 'Leads'. These leads continued to play a key role in developing and improving practice as well as sharing learning and acting as role models.

The management team and staff they led had a good understanding and appreciation of people's needs. The team were creative in the ways they provide person centred care. This put people at the centre and 'heart' of how the home was run. The management continued to find new and creative ways to support people to have an exceptionally fulfilled quality of life.

For further information, and to obtain a full copy of the report, please contact John Duggan on 0117 9353599 or jd@alexandrahomes.co.uk.

Barbara Harris