General Meeting 22nd: Regulation / Revised KLoEs

The meeting on Wednesday enabled us to look at regulation by CQC, Local Authorities and Healthwatch.

First up was Joanna Parker from Healthwatch outlining healthwatch's remit and the Enter & View process. Joana's slides are here.

New C&SW board member and new CEO at CINTRE, Claire Mould put the care provider's perspective on what it is like to have outsiders come into the service and the impact external pressure has on staff's performance. Claire called for more consistency in what assessors are looking at and for providers to take ownership of the process and make it more than an 'intrusive, exhausting interruption'. Claire's slides can be found here.


We were able to look at the recent CQC changes and what the revisions to the KLoEs will mean in practice. It was a great shame that Sue Burn from CQC was unable to join us on the day, but C&SW's Mik Alban was able to run through Sue's slides and Nicola Cutler, associate at Royds Withy King outlined in more detail the ramifications for care providers. Nicola talked about the the new PIC, replacing the PIR. Nicola's slides can be found here.

CQC have changed the website to make it easier for people to navigate, here is a link to the REVISED KLoEs

From Bristol City Council, Lucia Dorrington, strategic commissioner and Lynn Collingbourne, contracts and quality manager, talked about the Commissioning and Procurement cycle, emphasising the supportive role of the council and their need for council and care providers to work in partnership. Their slides can be found here.

Barbara Harris