9:00 AM09:00

2019 Conference: Managing Technology in Care



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09:00     Registration and Exhibitor Stands

 0945       Opening Keynote followed by Q &A  

                Katie Barton & April Cole, CQC Strategy & Intelligence Directorate

1030       Workshops (delegates to choose 1 per session on arrival; limited numbers per workshop)

Session 1

Bed Capacity Tracker across BNSSG        Harriet Soderberg BNSSG CCG                  

Digital MAR Sheets                                         Chris Gledhill (Electronic Mar)

Electronic Care Planning Software           Emma Smith (Nourish)

Session 2

Domiciliary Care Rostering Software      Lee Trueman (Care Planner)

Technology in Care                                         Paul Kaye (QuickSolutions/Citation)

Care Technology and the law                     Nicola Radcliffe & James Sage (Royds Withy King)         

1145       Roundtable discussions + Q&A re workshops and opening keynote

1215       Closing Keynote followed by Q & A

                Keith Strahan NHS Digital

NHS Mail Systems

 1300       Lunch and networking

 1400       Session close


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General Meeting: Regulation to be followed by the Annual General Meeting
9:30 AM09:30

General Meeting: Regulation to be followed by the Annual General Meeting

  • Wednesday, November 22nd, 2017
  • 9:30am  1:00pm
  • Resound Center (map)

Venue: Resound Centre, Black Horse Rd, Mangotsfield
Price: Members Free; Non-members £40 per delegate

Subject: Regulation

Speakers: Healthwatch, CQC, LA

Care and Support West General Meeting and Open Forum Event:

These meetings are free to Care & Support West members. Lunch is included for the first two delegates from a member organisation, please select the " member ticket (first 2 delegates)" option on booking. Please note we ask additional member delegates to pay for lunch! Please select the "member ticket (additional delegate)" ticket and pay on booking.

Non members must pay to attend; please pay or request an invoice on booking .


Overall it is not unusual for a care provider in any one year to be formally checked by no less than four different teams and required to provide similar if not the same information on four different sets of paper documents.

Care and Nursing Homes as well as Domiciliary Care providers are visited and regulated from not just one but three formal sources. CQC and Healthwatch are well known to care settings but their commissioning authorities often regulate via more than one method. So for example a provider can find themselves being visited by not only the LA Quality Assurance team but also the Contracts team.

We will be looking at this scenario from different perspectives. Get a place at this General Meeting to hear from all parties how and why they need to visit in this way and in addition hear a Provider and Lawyers view on this.

Speakers will include:

1 Joanna Parker Healthwatch Lead
2 Sue Burn CQC Inspection Manager (Somerset)
3 Nicola Cutler Associate royds withy king
4 Lucia Dorrington & Lynn Collingbourne -- Commissioning (Bristol City Council)
5 Claire Mould CEO at CINTRE

Joanna will cover:

  • Role of Healthwatch and relationship with stakeholders such as CQC, providers and commissioners
  • Purpose of Enter and View
  • Healthwatch South Gloucestershire's "programme" of Enter and View visits over past 3 years
  • Focus on Enter and View in to Care Homes
  • Analysis of findings
  • Outputs and Outcomes

NB more detail will be added as the event organisation progresses!

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9:30 AM09:30


Wednesday 6th September 2017

Venue: Resound Centre, Black Horse Rd, Mangotsfield
Timing: 9.30am - 1pm
Price: Members Free; Non-members £40 per delegate

Subject: Not Just Entertainment

Speakers: Isobel Jones from Alive!; Ben Benson from Oomph; Dawn Corse an Occupational Therapist from South Gloucs.  Plus numerous Activity Providers for you to meet and talk to.

How to develop and maintain independence via promoting appropriate activities.
Join in an Activity Provider Fair


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Care & Support West Conference: “Building on Investment & Promoting Partnership”
9:00 AM09:00

Care & Support West Conference: “Building on Investment & Promoting Partnership”

  • Ashton Gate Stadium, Bristol BS3 2EJ (map)
  • Google Calendar ICS

C&SW Care Conference: "Building on Investment and Promoting Partnership"

The conference on Thursday 8th at Ashton Gate was undoubtedly C&SW's most successful to date, with 18 exhibitors, over 150 people and interesting speakers and activities around partnership and engagement, outstanding service and regulation.
Lunch and refreshments were excellent and feedback from delegates and exhibitors was fullsome.

There were two prizes for delegates, the badge drop and the exhibitor questions. The winners selected were: Vanesha Patel from The heathers Nursing Home, Bristol, pictured right and Izabela Solan from the Thomas More Project

Speaker notes and slides can be accessed here:
* Event Sponsor: Care Planner : Digital records save time and money
* Debbie Sorkin: Sustainability Transformation and Engagement
* Tom Owen My Home Life: Community Engagement
* Engagement and Volunteering: AliveStudent Hub
* Debbie Ivanova: update from CQC

Image Gallery


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